General Terms & Conditions

General Terms and Conditions (GTC) for Online Ticket Sale

Please pay attention to the following general terms and conditions of business, they regulate the legal relations between you and Waldfrieden.

1. scope of application

Waldfrieden operates an online ticketing system.

The sale of tickets for the events offered by Waldfrieden on the Internet is exclusively subject to the following general terms and conditions.

These General Terms and Conditions of Business for online registration apply when ordering online tickets.

They are accepted by the customer with his order.

2. business conditions for events

When visiting the event, separate terms and conditions apply regularly.

3. conclusion of contract

With the purchase of tickets, a contract is concluded between the end customer and Waldfrieden regarding the handling of this ticket purchase.

Waldfrieden provides the end customer with the delivery of the tickets purchased by him/her, via e-mail and PDF dispatch.

The customer will then receive an e-mail confirming the order and the final price. The contract is concluded by the email order confirmation sent by Waldfrieden to the customer.

It is not possible to exchange or refund the tickets purchased.

4. ticket prices and handling fees

The end customer confirms the ticket end prices and shipping or handling fees listed in the online booking process.

These prices and fees are shown as part of an e-mail compilation of all the tickets you require.

The fees indicated in this way before conclusion of the contract are part of the contract between the end customer and Waldfrieden.

5. payment

The payment of the tickets is done by bank transfer or PayPal.

6. delivery

The tickets ordered will be delivered by e-mail and PDF.

The customer is liable for the accidental, unintentional destruction of the tickets.

A delayed receipt of tickets sent by the customer through no fault of his own is equivalent to the accidental loss of the tickets.

The customer is obliged to check the correctness and completeness (in particular event, date, time, price and number) of the tickets immediately after delivery and to make complaints to Waldfrieden in writing (also by e-mail) without delay.

7. warranty claims

Warranty claims regarding the provision of the services mediated by Waldfrieden exist only against this organizer.

In particular, Waldfrieden is not liable for the actual execution of the event or for the reimbursement of ticket prices paid in case of cancelled or postponed events. Waldfrieden is also not liable for any damages resulting from this.

8. redemption

In the event of a postponement or cancellation of an event, all claims of the ticket buyers are to be asserted directly against the organizer.

9. receivables settlement

In the event of insolvency of the organizer, there is no claim for compensation against Waldfrieden.

10. right of withdrawal and return

The customer’s right of revocation and return is excluded.

Each order of tickets is thus binding immediately after confirmation by Waldfrieden and obligates to accept and pay for the tickets ordered within the next 7 days.

11. exchange

An exchange or return of tickets is excluded. Exceptions see 8.

12. Data protection

The personal data necessary for the processing of orders will be stored in compliance with the data protection regulations.

The customer hereby expressly declares his agreement.

13. place of performance

The place of performance for all claims arising from the contract and the place of jurisdiction is Minden-Lübbecke.

The laws of the Federal Republic of Germany apply.

The operator of the online ticketing system is:

Waldfrieden Events GmbH
Bergstrasse 31
32351 Stemwede

Tel: +495773 – 18 66